Welcome to Travel Assist Desk ("we," "our," or "us"), available at www.travelassistdesk.com. This Privacy Policy explains how we collect, use, store, and handle personal information when you use our website and travel information and assistance services ("you" or "traveler").
This policy applies to information submitted through our website, inquiry forms, telephone assistance, and other communication channels associated with our services.
1. Information We Collect
Depending on the service you request and the information you choose to provide, we may collect the following categories of information:
- Personal Information: Your name and other information you provide when requesting travel assistance.
- Contact Information: Phone number, email address, and other contact details you provide.
- Travel Information: Flight details, booking references, travel dates, departure and arrival locations, seat preferences, and other itinerary information relevant to your request.
- Identification or Travel Documents: Where necessary for a requested service, you may provide information from passports, visas, or other travel documents. We encourage you to provide only information that is reasonably necessary for your request.
- Payment Information: Where a transaction is processed through our services, payment-related information may be collected or handled by the applicable payment processor. We do not retain payment card information unless our applicable processing practices specifically permit and require it.
- Website and Device Information: We may collect information such as IP address, browser type, device information, referring pages, and website usage data through cookies and similar technologies.
2. How We Use Your Information
We may use information you provide for purposes including:
- Responding to travel and flight-related inquiries.
- Providing requested reservation and itinerary assistance.
- Assisting with flight changes, cancellations, seat selection, baggage questions, and other travel-related requests.
- Communicating with you about your inquiry, requested service, or transaction.
- Processing applicable transactions and maintaining related records.
- Detecting, preventing, and addressing fraud, misuse, security issues, or unauthorized activity.
- Maintaining, improving, and analyzing our website and services.
- Complying with applicable legal obligations and responding to lawful requests from authorities.
3. Disclosure & Sharing of Information
We do not sell or rent personal information to third parties for their independent marketing purposes.
Information may be shared when reasonably necessary to provide a requested service, operate our website, process a transaction, or comply with applicable law. Depending on the service requested, recipients may include:
- Airlines & Travel Providers: Information necessary to assist with a requested flight reservation or itinerary-related service may be provided to the applicable airline or travel provider.
- Service Providers: We may use third-party providers for website hosting, communications, analytics, payment processing, security, and other business functions.
- Payment Processors: Where applicable, payment information may be handled by third-party payment processors according to their own privacy and security practices.
- Legal & Regulatory Authorities: Information may be disclosed when required by applicable law, legal process, or a lawful governmental request, or when reasonably necessary to protect our rights, users, or the public.
4. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No website, electronic transmission, or storage system can be guaranteed to be completely secure.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve our services. You can manage certain cookie preferences through our Cookies Policy and, where available, through your browser or device settings.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.
7. Your Privacy Rights
Depending on where you live and the laws that apply to your information, you may have certain privacy rights. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable legal exceptions.
- Object to or restrict certain uses of your information where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
To make a privacy request, please contact us using the information below. We may need to verify your identity before completing certain requests.
8. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us: